What to do in order to keep safe?
Few things you can do to keep away any risks associated with tutoring.
1. Be aware of the risks
it’s important to be aware of the possible risks associated with private tutoring. Though we make effort to mitigate any risks. These are few of the risks identified:
• Welcoming an unknown person at your home
• Inappropriate messaging
• Tutors with sinister intentions
• Sexual harassment
• Other serious crimes
2. Be vigilant
• Female tutors should always inform their next of kin of their destination, their expected time of return and may tutor male learners beyond their age only if the tutoring take place in a public place until the tutor feels safe being around the client.
• Learners under the age of 18 should not subscribe for tutoring courses without the consent of parents.
• In case tutors are give you more that what was expected, and want to provide learning support outside of tutoring times etc. please contact Tuition Management team and inform them.
• Please ask enough questions before accepting a tutor. In order to make sure that you know as much as possible about what is expected of you.
3. Take action
• We strongly recommend that if you feel uncomfortable about any aspect of your tutoring assignment that you notify your Tuition Management team immediately and/or take any additional action you think necessary, this include contacting the authorities, such as the South African Police Service (SAPS), or a next of kin.
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Terms of Agreement
Alpha Tutor Terms of Agency Contract
Entered into between
Alpha Tutoring Agency (herein after referred to as “the Agent”) and the Client Applicant (herein after referred to as “the Principal”)
Subject to the request by the Principal of tutorial services, the Agent agrees to engage a tutor with the profile requested by the Principal, this tutor will act as an independent contractor, for the providing of tutored lessons to Clients (individuals solicited by the Agent for the purposes of selling ‘packages’ of tutored lessons, to be conducted by the Tutor).
2. Agency Representation:
The Principal hereby authorises the Agent to recruit a tutor to provide him/her with tutoring services as an agency, which representation will include but not be limited to marketing for Tutors, setting prices and invoicing, collecting and holding payment for tutored lessons on its behalf, and making over payment for tutored lessons to the Tutor, subject to further conditions herein.
3. No Guarantee of Tutors service provision:
The Agent shall endeavour to advertise specific Principal requests to the Tutors, in accordance with its systems and policies, it being expressly agreed that the Principal may not make any claim or demand upon the Agent for the non-provision of a tutors. In particular, the Principal acknowledges that, the agent will do the best to provide him/her with the most suitable tutor.
4. Negotiation, Collection and Holding of Fees:
The Principal hereby authorises the Agent to set, negotiate, invoice, collect and pay to the tutor the tutored lesson fees on the Principal’s behalf, subject to deduction of agency fees, as outlined hereunder, and subject to due fulfillment by the Tutor of its obligations herein with respect to each tutored lesson.
5. Release of Payment:
The minimum of hours to be booked per package is 5 hours. The principal shall book and release the payment upfront for the lesson rate advertised and agreed to at the outset of each tutoring project. Rates for tutored lessons to be provided by the Tutor as advertised by the Agent may vary between tutoring projects and are all-inclusive; any costs required to be incurred in providing the tutored lesson are to be borne by the Tutor.
6. Freedom of acceptance or refusal of a Tutor:
It is expressly noted that the Principal is free to accept or refuse the service of a specific tutor for personal reasons; in case of refusal, the Agent will provide the Principal every time with a different tutor until he/she is satisfied.
7. Agency Fees:
(a) The Principal agrees that in exchange for the Agent’s services, as specified elsewhere herein, the Agent shall charge the Principal ‘agency fees’, which shall be exclusive of VAT, which agency fee will be deducted from any monies received and held by the Agent from the Principal in respect of the number of hours booked by the Principal.
(b) The percentage of agency fees charged for lessons booked may vary from one project to the next, depending on the precise Lesson Package purchased by the Principal. For ease of reference, the Principal shall pay the net ‘tutoring fee’ amount advertised to such Agent in relation to the particular lesson package purchased, such amount having already had the agency fee included. For example: If a Lesson Package is advertised to the Principal as having an hourly tutoring fee of R300/hour, then this full amount of R300/hour will have already been calculated net of agency fees and the Principal will only pay it.
8. Refund Conditions:
The Principal shall make payment for the Lesson Package purchased upfront before the Agent can provide the services of a tutor. A refund can be made only in these circumstances:
a) The Agent fails to find the suitable Tutor for the Principal; in this case 90% of the full amount will be refunded to the Principal.
b) The Agent sent up to 3 tutors who are not able to perform the task to the Principal satisfaction; in this case, the fees for the lessons completed will be deducted and the balanced paid to the Principal.
c) The Principal is not interested in the lessons anymore; the principal will be charged for the lessons attended and will receive 75% of his/her balance.
9. Tutored Lessons:
The Tutor is responsible for providing tutored lessons to learners using its preferred methods and discretion, to ensure customer satisfaction. However, the Tutor agrees to make every effort to ensure that each tutored lesson it provides fulfills basic Client expectations, two of which are listed below:
(a) The tutored lesson should take place precisely as specified on the Lesson Schedule confirmed in consultation with Client, particularly with respect to the location, dates and times of lessons.
(b) The tutored lesson should be conducted with careful appreciation of the precise subject need of the learner and with a degree of planning by the Tutor so that the tutored lesson enables learning progress to be made by the learner.
10. Learning Materials:
The Principal/tutor is required to provide his/her own material for the lessons. The Principal acknowledges that the Agent will not provide any such materials. In this regard, the Tutor is free to use any appropriate material while providing a tutored lesson.
11. Scheduling of Tutored Lessons:
(a) The Agent is primarily responsible for scheduling lessons with Clients.
(b) In the event that the Principal deems it necessary to make arrangements directly with Tutors regarding lesson scheduling, the Principal agrees to inform the Agent timeously. (c) In the event that the Principal cannot attend a scheduled lesson, due to an exceptional unforeseen circumstance, the Principal agrees to notify the Agent at least 8 working hours prior to lesson commencement. The notice period above is calculated based on working hours only (09h00-17h00). Example: A lesson at 10am on Tuesday needs to be cancelled by 10am on Monday at the latest.
12. Lesson Duration:
The Principal is free to choose the length of the tutored lessons it applies to provide, by giving his/her preferences to the Agent. Should the Tutor exceed the lesson time stipulated on a Lesson Schedule, the Lesson fee negotiated by the Agent on behalf of the Tutor cannot be increased.
13. Presentation of Lesson Schedules:
(a) The Tutor agrees to present printed Lesson Schedules, as supplied by the Agent, to each Client or learner upon completion of each tutored lesson, so as to secure Client confirmation regarding tutored lessons received.
(b) The Principal agrees to sign Lesson Schedules that the Tutor will submit to him/her after every lesson.
(c) The Tutor is required to use one Lesson Schedule per Client per monthly period (26th to 25th) in which tutored lessons have been provided. That is, if the Tutor tutors more than one Client, the Tutor is required to complete and submit for signature more than one Lesson Schedule.
14. Progress Feedback:
The Principal agrees to provide for any Tutor written feedback on the quality of services rendered by the tutor. This feedback shall be provided by the Principal through completion and submission of a form, made available by the Agent, by the 25th of any month.
The Principal agrees that, during the time that the Principal is engaged with the Agent and for twelve (12) months after such contract ends, the Principal will not solicit paid or unpaid tutoring services from any of our Tutors “Referred Tutors” (“Referred Tutors” shall mean any person who was introduced to the Principal by the Agent). In this way, the Principal agrees to not circumvent the Agent.
Compliance with these terms and conditions and with reasonable instructions from the Agent’s staff or management is required. Violations of such terms may result in termination of this agreement, revoking of scheduled lessons with Clients, the refunding of outstanding fees owning to the Principal (see 8), and even civil litigation, as may be warranted.
This Contract may be terminated in writing by either party with immediate effect, with or without cause.
In the event of a dispute between the Principal and a Tutor regarding the relationship or tutored lessons between the Principal and the Tutor, the Principal authorises the Agent to investigate and mediate such dispute on its behalf and agrees to be bound by the Agent’s ruling, which may involve the payment of any tutored lesson fees to the Tutor.
The Principal shall forever indemnify, exculpate, and hold the Agent and its agents, members, employees, successors and assigns (hereinafter ‘Agent Indemnified Parties’) free, clear and harmless from and against, and agrees to promptly defend the Agent Indemnified Parties from and reimburse the Agent Indemnified Parties for, any and all actions, losses, costs, expenses, damages, liabilities, obligations, judgments, settlements, and claims of any kind (including, without limitation, attorneys fees, expenses of litigation and other legal costs and expenses), arising directly or indirectly as a result of the Principal’s actions and the performance or failure to perform by the Principal of its obligations under this Contract or at law.